According to this model, the total potential for lost customers from just one unhappy customer could be as many as 25. ... Customers like to be able to contact a company easily, and preferto talk to a person rather than a machine. ... A good call service is crucial to the provision of good customer services, as DELL , the computer systemscompany discovered when it won an award for customer service for theanbsp;...
|Title||:||Quality Best Practice 3 - Achieving Service Excellence|
|Publisher||:||Select Knowledge Limited -|