An Introductory Manual Lynn Westbrook ... where the observer would not be recognized, asking a question, and recording the entire process on a hidden tape recorder. ... This contextual information is essential for an accurate representation of a service, particularly when any effort is to be made to improve it. ... SAMPLE SCENARIO You have just added new CD ROM products to your reference collection.
|Title||:||Qualitative Evaluation Methods for Reference Services|
|Publisher||:||Association of Research Libr - 1989-01-01|