Public Services Delivery

Public Services Delivery

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This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.(Borcherding, Pommerehne, and Schneider 1982; Hike 1992), similar studies have been conducted in other countries. ... in Dunedin to 15 percent to 30 percent for other services in Dunedin and Christchurch (Douglas 1994; Williamson 1994).

Title:Public Services Delivery
Author:Anwar Shah, World Bank
Publisher:World Bank Publications - 2005-01-01


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