Complete proceedings of the 2nd European Conference on Social Media Porto Portugal Published by Academic Conferences and Publishing International LimitedA Content Analysis of Customer Support-Related Tweets Aonghus McGovern, Alexander Oa#39;Connor and Vincent Wade ... Accounts were chosen from organisations from a variety of domains including ATaamp;T, Microsoft, Comcast etc. ... In her article, Walter lists quotes from prominent business figures such as Bill Gates and Ross Perot highlighting the importance of quality customer service for organisations.
|Title||:||Proceedings of the 2nd European Conference on Social Media 2015|
|Author||:||Dr Paula Peres, Dr Anabela Mesquita|
|Publisher||:||Academic Conferences Limited - 2015-07-06|