There are five main categories of the customera#39;s product support cycle: delivery, usage, maintenance, supplementing, and decommissioning.1 Within these categories, issues include installation of the product, actual ... For example, when you buy an automobile, the car itself is the core product, but it is bundled with operator manuals, financing services, warranty services, and perhaps auto club services.
|Title||:||Problem Prevention Through Design for Supportability: Gaining Competitive Advantage from Customer Support|
|Author||:||Dr. Frederick C. Van Bennekom & Dr. Keith Goffin|
|Publisher||:||Customer Service Press -|