This fully updated second edition has been revised to include recent developments in the industry and ends with a brand new case study that illustrates and reinforces what has been learnt. There is also a new chapter on yield management. The book includes a wide range of student activities and review questions as well as a glossary. BTEC, HCIMA and undergraduate hospitality management students will find this an indispensable text.The registration process, apart from being a legal requirement, also gives the hotel the opportunity of collecting valuable information on the guest. The design of the ... 2 With the aid of a diagram, illustrate the check-in process. 3 Explain whatanbsp;...
|Title||:||Principles of Hotel Front Office Operations|
|Author||:||Sue Baker, Pam Bradley, Jeremy Huyton|
|Publisher||:||Cengage Learning EMEA - 2001-11-27|