In March of 1971, Chrysler announced that Byron J. Nichols, Vice President- Consumer Affairs, would be Chryslera#39;s ombudsman, in which ... The plan was introduced in June of 1 970 at Chryslera#39;s Dodge Division in Cleveland. Its first phase was a regional experiment for handling all customer service complaints within three days. ... A request to aquot;Be sure to include your phone numberaquot; was included.
|Title||:||PR news casebook|
|Author||:||David P. Bianco|
|Publisher||:||Gale / Cengage Learning - 1945|