This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
|Title||:||Planning, Protection and Optimization|
|Author||:||George Kinnear, Stationery Office (Great Britain), ItSMF UK.|
|Publisher||:||The Stationery Office - 2010|