This sourcebook provides complete, up-to-date coverage of all aspects of performance management -- communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical qhow toq sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires, transparency masters, and other materials to use in presentations and training.You can see that the definition of different types of customer service drives through to the identification of several specific ... For example, at Nordstrom, the excellent Seattle- based fashion specialty retailer, the pivotal job is the front-line salesanbsp;...
|Title||:||Performance Measurement, Management, and Appraisal Sourcebook|
|Author||:||Craig Eric Schneier, Douglas G. Shaw, Richard W. Beatty, Lloyd S. Baird|
|Publisher||:||Human Resource Development - 1995-01|