Performance Indicators for Water Supply Services

Performance Indicators for Water Supply Services

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Performance indicators are a widely used tool in many sectors of industry and have great potential in the water industry as well. This publication provides comprehensive guidelines for the establishment of a management tool for the water supply utilities based on the use of performance indicators. It includes text and a CR-ROM with the software SIGMA Lite, which incorporate the performance indicators assessment system. The focus is on performance indicators considered to be the most relevant for the majority of water utilities' senior management. A comprehensive appendix is included which contains the specifications of each parameter required to assess the performance indicators.In July 2000 a task force from the Operations and Maintenance Specialist Group of IWA produced the IWA Manual of Best Practice a€œPerformance Indicators for Water Supply Servicesa€ (Alegre et al., 2000). The original document is availableanbsp;...

Title:Performance Indicators for Water Supply Services
Author:Helena Alegre
Publisher:IWA Publishing - 2000-01-01


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