For trainers free additional material of this book is available. This can be found under the qTraining Materialq tab. Log in with your trainer account to access the material. This book helps people prepare for the ITILAr 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITILAr 2011 Edition core guidance and APMGas ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.service desk should also check: Closure categorization Check and confirm that the initial incident categorization was correct ... If not, raise a new problem record in conjunction with the problem management process so that preventive action is anbsp;...
|Title||:||Passing the ITIL® Foundation Exam|
|Author||:||Vince Pultorak, Jon E. Nelson, David Pultorak|
|Publisher||:||Van Haren - 2012-02-02|