Organisational Schizophrenia

Organisational Schizophrenia

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Supported by substantial empirical research and the voices of the customer contact employees, this book explores the reasons for the gap between what many companies promise as a matter of policy and what, in customers' perception, is actually delivered at the operating level.The product range is designed in a way that it employs unique technology and offers consumer relevant solutions. Describing Whirlpoola#39;s overall approach to customer care, Arvind Uppal, the Managing Director, made some very interesting anbsp;...

Title:Organisational Schizophrenia
Author:Gopal K Gureja
Publisher:SAGE Publications India - 2013-01-24


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