Operations Management for Service Industries

Operations Management for Service Industries

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Looking at service industries from the cost and quality management viewpoint, Bassett argues that to achieve effective service delivery, companies must move from high-volume, long-run output to low-volume and short-runs operations. He maintains that despite the inevitability of suboptimized plan and equipment utilization, inefficiencies are not inherent. His book outlines a vision of short-run operations based on proven principles of management and organization science, and provides service industry management with a blueprint for successful competition.A useful model for service pricing is available in a widely used system for pricing auto repair and similar basic ... published standards are available for reference that establish the norm for acceptable service repair labor time by type of repair.

Title:Operations Management for Service Industries
Author:Glenn Bassett
Publisher:Greenwood Publishing Group - 1992-01-01


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