Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced. A diagnostic approach equips you with the questions to effectively assess and improve the operations and processes in your company. Cases in the main text provide an insight into the reality of managing operations. Interactive cases provide the opportunity to work through the decision-making process to solve operations problems. A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material. An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues.Most recently, in 2004, Operations Management, 5th edition (with Stuart Chambers and Robert Johnston), and in 2003, Cases in Operations Management, 3rd edition (with Robert Johnston, Alan Harrison, Stuart Chambers and Christine Harland), both published by Financial Times Prentice Hall. Also ... His research interests also include service quality management in leisure and catering businesses.
|Title||:||Operations and Process Management|
|Author||:||Nigel Slack, Stuart Chambers, Robert Johnston|
|Publisher||:||Pearson Education - 2009|