This book shows IT professionals and developers that the open source approach can offer flexible, reliable, and secure enterprise solutions. Written by the founders of the Open3.org open source movement, the book provides a roadmap to all critical components of an open source e-business infrastructure. Through detailed coverage of Enterprise Applications (EA), Enterprise Application Integration (EAI) as well as Business-to-Business (B2B) and Business-to-Customer (B2C) software, the authors explain how to leverage open source solutions to bring business processes online, integrate disparate applications and databases across the enterprise, and ensure secure, efficient e-business transactions.An important purpose of CRM software is to integrate all of the information from the contact points. These are ways that a customer can contact a company. Whether the customer uses email, phones, writes, or speaks in person with a customer service representative, CRM keeps track of all ... Amazon.com and Netflix.com do this by having the customer rate which books or movies he or she likes, and thenanbsp;...
|Title||:||Open Source Enterprise Solutions|
|Author||:||Gunnison Carbone, Duane Stoddard|
|Publisher||:||Wiley - 2001-08-07|