Created through a student-tested, faculty-approved review process with input from more than 150 students and faculty, Collier/Evansa OM5 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This concise, engaging, and accessible text is perfect for todayas diverse learners. OM5 provides the latest examples featuring companies students will recognize from the news as well as videos for every chapter, case studies and end-of-chapter problems. Five additional chapters online enable readers to delve further into the quantitative aspects of operations management. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.D. A. Collier, aNew Orleans Hilton aamp; Hilton Towers, a Service Management: Operating Decisions, Englewood Cliffs, NJ ... aiPhone a Short-Term Loss for Verizon, a The New-Press, January 25, 2012, p. B9. 7. ... and Labor in Determining Customer Satisfaction in a Telephone Repair Service, a Decision Sciences, 28, 3, 1997, pp.
|Author||:||David Collier, James Evans|
|Publisher||:||Cengage Learning - 2014-10-27|