OM 5

OM 5

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Created through a student-tested, faculty-approved review process with input from more than 150 students and faculty, Collier/Evansa€™ OM5 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This concise, engaging, and accessible text is perfect for todaya€™s diverse learners. OM5 provides the latest examples featuring companies students will recognize from the news as well as videos for every chapter, case studies and end-of-chapter problems. Five additional chapters online enable readers to delve further into the quantitative aspects of operations management. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.D. A. Collier, a€œNew Orleans Hilton aamp; Hilton Towers, a€ Service Management: Operating Decisions, Englewood Cliffs, NJ ... a€œiPhone a Short-Term Loss for Verizon, a€ The New-Press, January 25, 2012, p. B9. 7. ... and Labor in Determining Customer Satisfaction in a Telephone Repair Service, a€ Decision Sciences, 28, 3, 1997, pp.

Title:OM 5
Author:David Collier, James Evans
Publisher:Cengage Learning - 2014-10-27


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