Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performance in all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed. It includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. Two new chapters cover economic development and benchmarks for municipal airports, call centers, mail centers, print shops, and public information offices. Performance statistics for more than 250 city governments help public management professionals keep abreast of the most current information available. --... of repairs outperforming industry standards (Mitchell standards) ac Light equipment repairs: 67% Percentage of repairs ... A fleet manager can calculate labor demand based upon fleet composition and the historic service demands of variousanbsp;...
|Publisher||:||Routledge - 2014-12-18|