This series presents essential business skills in a fast-paced, interactive format that appeals to today's busy managers, trainers, and employees alike. These authoritative, concise books deliver high-quality training at a remarkably affordable cost and gives readers both new and time-tested ways to increase productivity and career satisfaction.Sprint is a diversified international telecommunications company providing global voice, video, and data communications services and related products. ... Areas of concern were understanding the phone bill, dialing 411 for a local number, understanding the White and Yellow ... Affairs hired a consumer group to run public service announcements about the U.S. phone system in Spanish and English.
|Title||:||Multicultural Customer Service|
|Author||:||Leslie Aguilar, Linda Stokes|
|Publisher||:||McGraw Hill Professional - 1996|