Microsoft Dynamics CRM 2011 Step by Step

Microsoft Dynamics CRM 2011 Step by Step

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The smart way to learn Microsoft Dynamics CRM 2011a€”one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.In this chapter, you will learn how to Create acontract template. Creating a Service Contract Activating and Renewing a Contract Create a queue and assign a case to it. ... and service agreement terms, obtaining details about the problem, and escalating to the correct customer service representative to resolvethe case.

Title:Microsoft Dynamics CRM 2011 Step by Step
Author:Mike Snyder, Jim Steger, Brendan Landers
Publisher:Pearson Education - 2011-01-15


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