Measurement Madness

Measurement Madness

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A clearer, more accurate performance management strategy Over the past two decades, performance measurement has profoundly changed societies, organizations and the way we live and work. We can now access incredible quantities of data, display, review and report complex information in real time, and monitor employees and processes in detail. But have all these investments in collecting, analysing and reporting data helped companies, governments and people perform better? Measurement Madness is an engaging read, full of anecdotes so peculiar youa€™ll hardly believe them. Each one highlights a performance measurement initiative that went wrong, explains why and a€“ most importantly a€“ shows you how to avoid making the same mistake yourself. The dangers of poorly designed performance measurement are numerous, and even the best how-to guides dona€™t explain how to avoid them. Measurement Madness fills in the gap, showing how to ensure youa€™re measuring the right things, rewarding the behaviours that deserve rewarding, and interpreting results in a way that will improve things rather than complicate them. This book will help you to recognize, correct and even avoid common performance measurement problems, including: a€c Measuring for the sake of measuring a€c Assuming that measurement is an instant fix for performance issues a€c Comparing sets of data that have nothing in common and hoping to learn something a€c Using targets and rewards to promote certain behaviours, and achieving exactly the opposite ones. Reading Measurement Madness will enable you to design a simple, effective performance measurement system, which will have the intended result of creating value in your organization.Mars Climate Orbiter Mishap Investigation Board Phase I Report (press release), NASA, November 10, 1999. Retrieved February 22, 2013 ( edu/accidents/MCO_report.pdf). 7. Public Service ... (2006) Mortality associated with delay in operation after hip fracture: observational study, British Medical Journal, 332, 947. 3. ... Watt, H., Newell, C., Winnett, R., Patton, G. (2011) Exam boards: how examiners tip off teachers to help students pass, The Telegraph, online atanbsp;...

Title:Measurement Madness
Author:Dina Gray, Pietro Micheli, Andrey Pavlov
Publisher:John Wiley & Sons - 2014-11-20


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