Managing the Generation Mix

Managing the Generation Mix

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No doubt about it: The newest diversity issue in the workplace is age diversity. Many organizations have finally figured out how to recruit young talent only to watch them drive down a collision course with seasoned employees over issues like work ethic, respect for authority, dress code and every work arrangement imaginable. And they're not sure what to do about it. The fact is, generational conflicts are not merely a matter of young versus old. They mirror critical business issues every organization faces as it transitions from the workplace of the past to that of the future. Managing the Ge.One teen reported that his retail store manager gives employees a smiley face on a game card whenever theya#39;re caught delivering great customer service. When the card is full, ita#39;s entered into a monthly drawing for prizes like a DVD player oranbsp;...

Title:Managing the Generation Mix
Author:Carolyn A. Martin, Carolyn A. Martin (Ph. D.), Bruce Tulgan
Publisher:Human Resource Development - 2002-01-01


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