This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible amodela for governance arrangements based on leading revenue body practice a in this case, Australia.Example of channel costs Channel Number of Interactions Total Direct Cost $ Cost per transaction $ Telephone 3 077 767 94 698 724 ... and Auditor-General- www.oag.govt.nz/2011/making-it-easy-to-comply/docs/ird-making-it-easy- tocomply.pdf/view Step 3 ... There is potential to link a revenue bodya#39;s a#39;incidenta#39; and a#39;problema#39; management to the demand management ... To assist revenue bodies anticipate demand, a tool such as the Information Technology Infrastructure Library (ITIL)anbsp;...
|Title||:||Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations|
|Publisher||:||OECD Publishing - 2013-07-29|