New for 2008, Managing Now! addresses how Internet and intranet based technologies are transforming how managers run companies. The text program highlights new skills future managers will need for planning, organizing, and managing inter-unit relations. CFor example, Xerox has about 23, 000 repair technicians around the world fixing copiers at clientsa#39; sites. ... For example, a customer with a problem calls Dell tech support, where a technician uses Della#39;s knowledge application system to followanbsp;...
|Author||:||Gary Dessler, Jean Phillips|
|Publisher||:||Cengage Learning - 2007-08-01|