This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.When the Mitsubishi Pajero was introduced into South America, it was not received with any great enthusiasm because the slogan aHave an affair with a Pajeroa translated into a local dialect meant aHave an affair with a gaya ( Selverajah andanbsp;...
|Title||:||Managerial Competence Within the Hospitality and Tourism Service Industries|
|Publisher||:||Routledge - 2006-09-27|