The IBM (International Business Machines) Credit Corporation, a wholly owned subsidiary of IBM, provides financing to customers ... Two senior managers discovered that each request actually took only 90 minutes to process--the rest of the time was ... It has begun reengineering these services that have the largest impact on clients, including procurement, pay and ... This reengineering GAO/ AIMD/GGD-94-90BR Service Delivery Innovation involved organizing state agencies to beanbsp;...
|Title||:||management reforms examples of public and private innovations to improve service delivery|
|Publisher||:||DIANE Publishing -|