What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.Consumers and service employees play specific roles during their interactions. It is how well both parties play their roles ... Scripts can be used by employees to guide the customer through the service delivery process. Hospitality and tourism anbsp;...
|Title||:||Management of Tourism and Hospitality Services|
|Author||:||Ishmael Mensah; Rebecca Dei Mensah|
|Publisher||:||Xlibris Corporation - 2013-09-30|