Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like ahospitalitya in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information a Communication Technology) applied to BPN (Business Process Network) of service industry).Presently, TFS offers financial services such as auto leasing and loans to Toyota customers in 33 countries and regions worldwide. Furthermore, in Japan, the company contributes to auto sales by providing a wide variety of financial servicesanbsp;...
|Title||:||Management of Service Businesses in Japan|
|Author||:||Yasuhiro Monden, Noriyuki Imai, Takami Matsuo|
|Publisher||:||World Scientific - 2012-09-01|