A comprehensive text focused on the fundamental principles and practices necessary for managers to succeed in modern information-centric organizations. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.aVerizon and IBM are two companies with a long history of innovation and business value creation, a said Mike Luebke, president of ... Preceding chapters discussed service-level agreements and problem, change, and recovery management as the first elements in ... Meeting these objectives is key to achieving customer satisfaction with todaya#39;s e-business systems, a critical success factor for IT managers.
|Title||:||Management of Information Technology|
|Author||:||Carroll Frenzel, John Frenzel|
|Publisher||:||Cengage Learning - 2003-07-21|