Making Work Visible

Making Work Visible

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An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time.And it was fundamentally different in character than using the service manual RAPs (for recent and detailed ... Technicians across every part of the globe where Xerox products are installed now use the system, and it is estimated that thisanbsp;...

Title:Making Work Visible
Author:Margaret H. Szymanski, Jack Whalen
Publisher:Cambridge University Press - 2011-03-31


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