Linking Learning and Performance

Linking Learning and Performance

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This book provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. The easy to use format serves as a quick referencea€”featuring the necessary checklists to evaluate the situation and tools for immediate application in a number of organizational settingsa€”sales, leadership, and technical. It will prove an invaluable resource for anyone involved in training, HRD, human resource measurement and evaluation, and performance improvement.Probes for agreement (e.g., How does that plan sound? Or observation of rep indicates that customer is not arguing to change the plan) {2b3} Recommending Approaches for Results After rep ... Sales/customer service observation checklist (Continued). Figure 4-1. Sample survey template to use for content validation.

Title:Linking Learning and Performance
Author:Toni Hodges
Publisher:Routledge - 2012-07-26


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