When the customer demands 24-hour 800 phone support, full function electronic commerce, FAX on demand, ... If that revolution stops revolving or the break goes out of breathtaking, that 800 number and that cuddly, cool website just may disappoint. Lots of ... I recently saw a BMW commercial with their model leaving a pack of other elite silver vehicles on a highway, taking a road not taken by the others.
|Title||:||Keys to Terrific Customer Service (paperback)|