Think about your own customer service experiences, as client, volunteer, and donor. Imagine ... Thata#39;s not good customer service. ... skills including good listening ac Gracious apology and quick repair My favorite definition of customer service: meeting the expectations of each customer. ... You devise some cultivation activities for targeted groups: for example, families with young children or retired elders.
|Title||:||Keep Your Donors|
|Author||:||Tom Ahern, Simone P. Joyaux|
|Publisher||:||John Wiley & Sons - 2011-01-04|