Kaizen Strategies for Customer Care

Kaizen Strategies for Customer Care

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qAt last a book to show you in very practical terms what real changes you have to make to become truly customer focused.q Ai Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.How to Create a Powerful Customer-care Program-- and Make it Work Patricia Wellington ... Dell Computer Corporation is one of the worlda#39;s top five computer companies, and the third largest in the UK, with annual revenue approaching $3 bn.

Title:Kaizen Strategies for Customer Care
Author:Patricia Wellington
Publisher:Financial Times Management - 1995


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