This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation a structure and enablers and blockers to successful service management.Example 1 A leading investment company decided to implement a major service management project because they felt that cost savings ... They undertook a training programme concentrating on the cultural issues, as well as ITIL processes.
|Title||:||ITIL V3 Planning to Implement Service Management|
|Author||:||Colin Rudd, Office of Government Commerce (OGC)|
|Publisher||:||The Stationery Office - 2010-01-01|