This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisationa#39;s IT services.
|Title||:||ITIL Service Operation|
|Author||:||Great Britain. Cabinet Office, Great Britain. Stationery Office|
|Publisher||:||Stationery Office/Tso - 2011|