ITIL® 2011 Edition - A Pocket Guide

ITIL® 2011 Edition - A Pocket Guide

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For trainers free additional material of this book is available. This can be found under the qTraining Materialq tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITILAr 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the a€˜lifecyclea€™ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMGa€™s ITIL Foundation Certificate syllabus.An emergency change is a change that must be implemented as soon as possible, for example to resolve a major incident or ... Communication in service operation In service operation, where the actual services are delivered, good communication is ... Configuration management system (CMS) A set of tools, data and information that is used to support service asset and configuration management.

Title:ITIL® 2011 Edition - A Pocket Guide
Author:Jan van Bon a.o.
Publisher:Van Haren - 2011-12-30


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