ITIL® 2011 At a Glance

ITIL® 2011 At a Glance

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qITILAr 2011 At a Glanceq is an important update to the internationally-recognized ITILAr best practices for IT Service Management. qITILAr 2011 At a Glanceq provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITILAr as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk referencea€™s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. qITILAr 2011 At a Glanceq will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILAr implementation.Brief Description Service Strategy describes an IT organizationa#39;s high-level approach to providing services. First, the IT organization must identify the market for its services. This, in turn, drives the identification of services offerings as well asanbsp;...

Title:ITIL® 2011 At a Glance
Author:John O. Long
Publisher:Springer Science & Business Media - 2012-07-01


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