qITILAr 2011 At a Glanceq is an important update to the internationally-recognized ITILAr best practices for IT Service Management. qITILAr 2011 At a Glanceq provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITILAr as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk referenceas unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. qITILAr 2011 At a Glanceq will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILAr implementation.Brief Description Service Strategy describes an IT organizationa#39;s high-level approach to providing services. First, the IT organization must identify the market for its services. This, in turn, drives the identification of services offerings as well asanbsp;...
|Title||:||ITIL® 2011 At a Glance|
|Author||:||John O. Long|
|Publisher||:||Springer Science & Business Media - 2012-07-01|