IT Outsourcing Part 2: Managing the Sourcing Contract

IT Outsourcing Part 2: Managing the Sourcing Contract

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IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a a€˜win-wina€™ approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.4 5 documents, e-mails, templates, addresses, intranet sites workflow systems, content management systems Services ... applications (for example, route planners, address books) acceptance environment for packages (for example, SAP), ... Test data documentation local applications Usersa#39; and administratorsa#39; manuals Service desk instructions; explanation of the ... Education and training programs Introduction course N/A N/A End-usersa#39; training Design Only for customized N/A N/Aanbsp;...

Title:IT Outsourcing Part 2: Managing the Sourcing Contract
Author:Jane Chittenden
Publisher:Van Haren - 2010-11-11


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