IT Governance: Policies and Procedures, 2014 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance: Policies and Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more! IT Governance: Policy and Procedure has been updated to include: New chapters covering project management office (PMO) and project phase reviews Updated discussion on information security and patching and software selection New policies covering PMO, project portfolio management, project quality review, project phase reviews, and malware protection Discussion of the principles and enablers of COBIT 5, the framework of IT management best practices, CMMI models and CMMI's values New discussion of project management pitfalls and project handoff Updated discussion on SLAs New discussion on the importance of installing current, approved malware protection measures New discussion and policy on the necessity of an open source review board to evaluate and approve the use of open source applications Over seventy IT policies that you can use right away to better govern your IT processes Actual sample policies on the enclosed CD that you can modify for your own use to enforce proper governance of IT within your organization New and updated worksheets on the enclosed CD that you can use for planning and documentation of your critical processes Proposal templates, checklists, tally sheets, worksheets, tables, logs, questionnaires, and agreements for quick reference and adaptation to your particular needs An updated glossary with the latest IT and business termsCustomer service is a complex concept that means different things to different people. It has many different ... In all companies, there are multiple users requesting a wide variety of services, from quick jobs to major efforts. They may request aanbsp;...
|Title||:||IT Governance Policies & Procedures, 2014|
|Author||:||Michael Wallace, Larry Webber|
|Publisher||:||Aspen Publishers Online - 2013-09-09|