Introduction to ITIL

Introduction to ITIL

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This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.5.5.2 Management reports and Performance Indicators The success of Problem Management is demonstrated by: a€c The ... Process parameters may also be reported for internal management purposes, to assess and control the efficiency ofanbsp;...

Title:Introduction to ITIL
Publisher:The Stationery Office - 2005


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