This book addresses the challenges facing information management (IM) and presents practical solution propositions. The first section describes six current trends and challenges to IM. The second section introduces a comprehensive model of integrated information management (IIM). The third section, using six practical examples, describes how selected concepts of IIM can be implemented. This book is built upon the fundamental premise of transferring successful management concepts from industrial production to IT management.Incident Management: The following processes are part of service support. They describe the tasks ... ITIL projects are usually initiated with the introduction of ITIL compliant Incident Management and Service Desks. Example 2 describes theanbsp;...
|Title||:||Integrated Information Management|
|Author||:||Ruediger Zarnekow, Walter Brenner, Uwe Pilgram|
|Publisher||:||Springer Science & Business Media - 2006-07-25|