The Dept. of Vet. Affairs (VA) provides medical care, disability compensation, and vocational rehab. to veterans. The Vet. Health Admin. (VHA) -- a component of VA -- provides care to over 5 million patients in more than 1, 500 facilities. VHA relies on an outpatient scheduling system that is over 25 years old. In 2000, VHA began a project to modernize this system as part of a larger departmentwide modernization effort called HealtheVet. However, in Feb. 2009, VA terminated a key contract supporting the project. This report: (1) determined the status of the project; (2) determined the effectiveness of VA's management and oversight of the project; and (3) assessed the impact of the project on VA's overall implementation of its HealtheVet initiative.Management Improvements are Essential to VAa#39;s Second Effort to Replace Its Outpatient Scheduling System Valerie C. Melvin ... management and oversight of the project, and (3) assess the impact of the project on VAa#39;s overall implementation of its ... on VAa#39;s assessment of alternatives for its new scheduling initiative, as well as the departmenta#39;s fiscal year 2011 budget ... system requirements management, system test management, use of earned value management, management andanbsp;...
|Author||:||Valerie C. Melvin|
|Publisher||:||DIANE Publishing - 2010-10|