Indian Management

Indian Management

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MARKEUNC who was once dissatisfied will in the end have a higher level of satisfaction than the customer who ... There have been many cases, for instance, in which a customer who sent a letter of grievous complaint to our customer relations office later sent the same office a letter of ... Service does not simply mean repair of vehicles, it means consolation for the disgruntled customer. ... Among the oldest examples are the guides of the Michelin hotels and restaurants in Europe.

Title:Indian Management
Publisher: - 1992


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