Improving the Performance of Government Employees

Improving the Performance of Government Employees

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With public scrutiny intensifying every day, optimizing the performance of government employees and departments is more critical than ever before. And just as in the private sector, the key for managers is to understand how different management systems perform individually and interact with one another. This book examines the roles and challenges of structural and technical systems, information and decision-making processes, rewards systems, and human capital management, and shows managers how to: a€c Deliver clear and consistent messages to all employees a€c Position employees and units to provide the best possible service to the public a€c Hold them accountable through clear expectations and measurable goals a€c Work with a strong leadership team to maintain, adjust, and improve all procedures Liff devotes a chapter to each system and discusses its impact on overall performance as well as how to work proactively and innovatively to implement changes that will make a big difference. Including real-world government case studies demonstrating dramatic change, the book is both an inspiration and a blueprint for substantial improvement within every facet of government work.A Managera#39;s Guide Stewart LIFF ... would advertise our properties in the newspaper, have our employees manually review all of the bids, decide who the winning bidders were, and then write letters to all parties notifying them of our decisions.

Title:Improving the Performance of Government Employees
Author:Stewart LIFF
Publisher:AMACOM Div American Mgmt Assn - 2011-02-09


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