Drawing on the analysis set out in the main NAO report (HCP 946-I, ISBN 0102937303) into how public sector organisations can become more effective in their procurement and management of postal services, and a volume of case studies (HCP 946-II, ISBN 0102937354), this good practice guidance identifies six key areas in which public sector organisations can improve efficiency in public service procurement and the quality of customer service provision. Key areas for savings are: increasing the use of 'work share' to benefit from bulk discounts; changing the class of mail from first class to lower cost products; use of competitive tendering; and reducing the volume of undeliverable mail.... The Driver and Vehicle and licensing Agency sends out acknowledgement letters upon receipt of customer applications- Given ... This information is now transferred electronically bringing about a reduction in 40 million forms requiring manual processing from April 2004 to March 2005. ... postal costs is more than offset by the overall cost savings to the department and increase in customer satisfaction.
|Title||:||Improving the efficiency of postal services procurement in the public sector|
|Author||:||Great Britain: National Audit Office|
|Publisher||:||The Stationery Office - 2006|