The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITILAr (Information Technology Infrastructure LibraryAr) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBMAr ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. Youall find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operationaa roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants canat or wonat talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This bookas practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITILaand transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources youall need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right toolsaor modifying the tools youave already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3Leading IBMAr ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries.
|Title||:||Implementing ITIL Change and Release Management|
|Publisher||:||Pearson Education - 2008-12-01|