Todayas hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employeesa attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.The following terms were defined in this chapter: Hospitality industry Supervisor Human resources (HR) HR ... How might a staff HR specialist in a multiunit hospitality organization assist a unit-level property manager with each of these basicanbsp;...
|Title||:||Human Resources Management in the Hospitality Industry, 2nd Edition|
|Author||:||David K. Hayes, Jack D. Ninemeier|
|Publisher||:||Wiley Global Education - 2015-03-12|