Fed. agencies must deal with complaints from their employees, particularly complaints of alleged employ. discrim. Because of the role that ombudsmen (OB) can play in an agency's mgmt. of its human capital, this report provides an up-to-date perspective on the role of OB in resolving workplace issues. It discusses: the number of OB offices at Fed. agencies a the kinds of issues they address; the ways in which Fed. OB are provided with guidance a means for sharing best practicesA a lessons learnedA; a the operating characteristics, a how OB offices conform to professional standards of practice, particularly with regard to the core prin. of independence, neutrality, a confidentiality.... the ADR Working Group has identified evaluation as a key component of successful ADR program management and consistent with ... was to develop information about the role of the ombudsman in dealing with workplace issues at federal agencies. ... A Resource Guide published by the Office of Personnel Management (OPM), and (4) the results of an ADR Working Group survey of federal agencies.
|Publisher||:||DIANE Publishing - 2001-12-01|