Do you need a tool to help you gauge the effectiveness of HPI interventions in your organization? This issue shows you how to take concepts of the balanced scorecard and apply them to performance. A 12-step process is provided that clearly helps you build a case for management, while a sample HPI scorecard helps you visualize key elements to measure.Defining HPI In AST1) Models for Human Performance Improvemenl . author \\a#39;i] liani Kothwell provides a definition of HPI: Hla#39;I is tlna#39; ... In an effort to provide good customer service, representatives promptly and efficiently process the disconnect order from the customer. ... to determine the customera#39;s wants and then offer service packages more in line with those wants (for example, less expensive, moreanbsp;...
|Title||:||HPI Balanced Scorecard|
|Publisher||:||American Society for Training and Development - 2000|