A practical resource for managers and supervisors in hospitality businesses In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: QuotationsaaVarious practitioners in the hospitality industry highlight the chapter's focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the FieldaaHospitality employees provide accounts of the various challenges they face in the industry Ethical DilemmasaaScenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRMaaMini-cases based on real-world situations with discussion questions Chapter Key TermsaaBolded within the chapter and then listed at the end of each chapter with definitionsPreface xv ai Hands-on HRM are included at the end of each chapter and provide mini cases with discussion questions based ... There is also a set of resources for instructors: Instructora#39;s Manual with Test Questions includes lecture outlines, answer keys to ... questions; and a test bank containing a variety of true/ false, multiple-choice, and essay questions broken down by chapter, unit, and final exam.
|Title||:||Hospitality Employee Management and Supervision|
|Author||:||Kerry L. Sommerville|
|Publisher||:||John Wiley & Sons - 2007-02-26|